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    01686 411333

    reservations@trewythenhotel.wales

     

    Trewythen Hotel Terms and Conditions

    When making a booking at The Trewythen Hotel a deposit will be required and the final balance will be payable on your departure. You will receive a confirmation email. Please check all of your confirmation details carefully and if any information is incorrect, please contact The Trewythen Hotel via email or telephone; 01686 411333 so that all adjustments or errors can be amended prior to your stay. We cannot accept any responsibility for any inaccuracies on the day of your arrival. Should you need to amend your original booking please email reservations@treywthenhotel.wales so that we can try and accommodate you.

    Your hotel room will be available for check-in from 4pm but if you would like an earlier arrival please phone and ask if this is possible. Any additional items such as dining, drinks will be added to your bill ready for your departure. Check-out is at 10.30am on the day of your departure.

    Breakfast times; Monday-Friday: 7.30am-9.30am and 8am-10am on the weekend.

    For Dining; Please arrive on time for your table booking. Your table will only be held for 15 minutes, after this you will classed as a no-show and your deposit will be non-refundable.

    Any special requests to your booking for the hotel or dining are subject to availability and prior information should be sent by email or telephone giving reasonable notice so that we can try and accommodate your needs.

     

    Your Visit

    During your stay or dining experience at The Trewythen hotel, please respect all Covid-19 regulations, we expect all our guests to behave in a respectable manner if a guest or a member of your party causes any upset or distress to other guests at the hotel or any damage of hotel property we can without notice ask the persons concerned to leave the hotel. No refunds will be available.

    If you or a member of your booking has a medical problem or disability that might affect your stay please contact the hotel before you arrive so that we can help assist you.

    It is your responsibility to ensure that any insurance cover you have provides adequate cover while staying at the hotel.

    At any time that you are not happy or dissatisfied while staying at the hotel, please come and see a member of staff so that this can be brought to our attention and we will make every effort to rectify the problem or issue.

    For any additional complaints, you should please write your concerns to the Hotel Manager at The Trewythen Hotel, Great Oak Street, Llanidloes, Powys, SY18 6BW.

     

    Cancelations at The Trewythen Hotel

    All guests staying at the hotel you should be aware that our cancelation policy is up to 4 pm, two days before you arrive. Please be aware that deposits will be non-refundable after this time.

    For guests dining at the hotel, we require 24hrs notice prior to your arrival if you wish to cancel your table. Deposits will non–refundable after this time.

    If the hotel needs to make any changes to your booking that could affect your stay or dining experience then we will contact you as soon as possible and we will endeavor to make other arrangements or a refund.